The info part does come from a good series of mistakes. Like the first time I tried to "fix" a certain Children's Ministry Director's laptop... and ended up frying the motherboard. Learned a lot on that one! Or the more recent hosing of my Peruvian friend's internet connection, which prompted us to PRAY for a tech support person who spoke English. Then there was the "whoops" of reloading a certain pastor & family's computer, and the reload NOT being enough, so that I got to do it one more time.
But, that is the joy of computers, in one way. When all else fails (as long as you have a good backup), you can always start fresh, one more time, until you get it right ...if the hardware isn't as old as PacMan and Frogger, that is.
I like that part - the opportunity to start with a totally clean slate, one more time.